Customer Satisfaction Survey

To help us maintain the highest levels of customer satisfaction, please take a moment to answer these questions. Your response is sincerely appreciated.

Your Name (optional)

Your Email (optional)

Date of Service

Name of Technician

Was the technician on time?
 Yes No

If no, did the technician call to alert you of the delay?
 Yes No N/A

Was the technician helpful, friendly, and courteous?
 Excellent Good Average Fair Poor

How would you rate the appearance of the technician?
 Excellent Good Average Fair Poor

How would you rate the competence of the technician?
 Excellent Good Average Fair Poor

Did we meet or exceed your expectations?
 Excellent Good Average Fair Poor

What is your overall rating for this visit?
 Excellent Good Average Fair Poor

How likely are you to recommend On-Site Computer Solutions to a Coleague?
 Highly Very Likely Possibly Probably Not Never

If you have any comments or suggestions, please let us know.
If a technician has exceeded your expectations, please help us recognize them.

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