Satisfaction Guarantee

On-Site Computer Solutions is committed to the satisfaction of all of our customers, and to constantly finding ways to improve the services we provide.

If you are not delighted with any work that has been done, please contact the management at customer-satisfaction@424help.com.

We will do everything possible to resolve the problem for you.

  • Equipment Service and Repairs are guaranteed against faulty workmanship for 30 days.
  • Viruses and Spyware are guaranteed to be removed when we complete the service call. We cannot guarantee that you will not reinfect your computer. Warranty service is contingent on Current Antivirus with up-to-date Virus Definitions, and file dates will be checked to verify date of infection. Reinfected computers will be subject to normal service charges.
  • Parts used for repairs are subject to a manufacturer’s warranty. Generally it is 1 year, but please ask for the details specific to the parts that you purchase.
  • Delivery charges are not refundable.

We depend on customer referrals and repeats for most of our business, and know that making our customers happy is the only way that’s going to work!